FAQ - Competitor Companion & NWES.gg - NWES.gg

Competitor Companion

Where do I download the app?

Get Competitor Companion from Microsoft Store on your Windows PC.

  1. Open the Competitor Companion store listing.
  2. Select the install or get button shown by Microsoft Store and follow its prompts.
  3. When installation finishes, open Competitor Companion from the Windows Start menu.
Get Competitor Companion ↗Back to questions ↑

How do I run Competitor Companion?

  1. Open the Windows Start menu, search for Competitor Companion, and open it.
  2. Look for the NWES icon in the notification area beside your clock. If it is hidden, expand the hidden icons arrow.
  3. Right-click the NWES icon to open its menu. Choose Login if you have not signed in.
Windows notification area showing the NWES app icon.Back to questions ↑

How do I sign in with Steam?

  1. Right-click the NWES icon in the Windows notification area and choose Login.NWES notification icon menu with the Login option.
  2. In the window that opens, select Login with Steam.Competitor Companion sign-in window with Login with Steam.
  3. Complete Steam sign-in using the account you want to compete with, then return to Competitor Companion.

Use the same Steam account each time so your teams and registrations stay together.

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How do I create a team?

  1. In Competitor Companion, open the navigation menu (the three horizontal lines), then choose Teams.
  2. On My Teams, select Create Team.
  3. Enter your Team name, then select Create Team in the dialog.
  4. Your team page opens. Add your players using the roster guide, then register for a tournament.
Companion navigation cropped to show Teams outlined in yellow.
Choose Teams in the navigation menu. Example Companion screen; names and event details may differ.

Already created a team? Open it from My Teams instead of creating another one.

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How do I edit my roster?

  1. Open the navigation menu → Teams, then open the team you manage.
  2. In the Roster panel, select an empty Add Player slot.
  3. In Find player, type at least two characters, select the correct player, then select Add Player.
  4. To remove a player, use the remove control on their roster card. Check the updated roster before registering.

Roster controls appear only if you can manage the team. The captain cannot be removed with the player remove control. If a teammate is missing from search, ask them to sign in with Steam first.

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How do I register for a tournament?

  1. Create your team and check the roster first. Sign in as the team captain.
  2. Open the navigation menu → Tournaments. Select the event you want to enter.
  3. Read the event’s full details, including eligibility, date, roster requirements, and entry fee. Look for Registration open.
  4. Select Register team. In Choose a team, find your captain-owned team and select Register.
  5. Check that your team appears under Registered teams. If an entry fee applies, follow the event’s payment instructions and check its payment status.
Companion navigation with Tournaments outlined in yellow.
Choose Tournaments to find an event. Example Companion screen; names and event details may differ.
Tournament details with Register team outlined in yellow.
Open the event, then choose Register team. Example Companion screen; names and event details may differ.

Registered does not necessarily mean paid. Check the Paid / Unpaid label and the event’s instructions. If no captain-owned teams appear, check your Steam account and create or manage a team first.

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How do I unregister my team?

  1. Open Tournaments, then the event your team entered.
  2. While registration is open, select Edit Registration.
  3. In Choose a team, select Unregister beside your registered team.
  4. Check that your team no longer appears under Registered teams.

If registration has closed or the control is unavailable, contact the event organizer. For any paid entry, ask the organizer about the event’s refund policy.

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How do I add my email address?

  1. In Competitor Companion, select the gear icon (Edit profile).
  2. In Account details, enter your Email address.
  3. Select Save. Reopen the settings to check the saved address.
Account details dialog with Email address and Save outlined in yellow.
Enter your email address, then choose Save. Example Companion screen; names and event details may differ.
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NWES.gg Website

How do I create or manage a team on the website?

Team creation and management are moving to Competitor Companion. Open the app and choose navigation menu → Teams.

Follow the create a team guide →

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How do I register for a tournament on the website?

Use Competitor Companion to register. Open navigation menu → Tournaments, choose an open event, then select Register team.

Follow the tournament registration guide →

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How do I edit my roster on the website?

Open Competitor Companion → navigation menu → Teams, then open your team to manage its roster.

Follow the roster guide →

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How do I add my email address on the website?

You can update your address in Competitor Companion using the gear icon → Account details → Email address → Save.

Follow the email guide →

Using the older website profile menu?

If your website menu still includes it, select your username → Edit Profile to find the email setting. Otherwise, use Companion.

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How do I unregister from a tournament on the website?

Open the tournament in Competitor Companion, select Edit Registration, then Unregister beside your team.

Follow the unregister guide →

Using the older website tournament page?

If the legacy registration controls are still available to your account, find your team on the tournament page and use its trash can control. If the control is unavailable, use Companion or contact the organizer.

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I have two accounts. What should I do?

If you registered with email before signing in with Steam, or have two NWES accounts, email jake@nwesports.org with your NWES account name and a link to your Steam profile so we can help.

Do not send passwords or Steam Guard codes.

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Still need a hand?

Tell us which step you reached, the team or tournament name, and the error message you see.

Contact NWES support →